Privacy policy

At Hans & René, we value the trust you place in us. This Privacy Policy explains how we collect, use, and protect your personal information when you interact with our website, place orders, or communicate with us.

1. Information we collect

When you visit our website or place an order, we may collect the following information:

• Personal information:

  • Your name, email address, phone number, and delivery address.

  • Payment information, including credit card details (processed securely via our payment partners).

  • Any other information you voluntarily provide when contacting us or customizing an order.

• Technical information:

  • Your IP address, browser type, operating system, and browsing activity on our site.

  • Cookies and similar tracking technologies to enhance your experience (you can manage cookie preferences in your browser settings).

2. How we use your information

We use your personal information to:

• Process and deliver your orders.

• Communicate with you about your orders, inquiries, or special requests.

• Improve our website, products, and services.

• Send you updates about seasonal promotions and news (only with your consent or if legally permitted).

• Maintain security and protect against fraud.

3. How we share your information

We do not sell your personal information. We may share your information in these limited cases:

• Service providers:
  We work with trusted partners (such as payment processors and delivery services) who help us fulfill your orders and run our business smoothly.

• Legal requirements:
  If required by law or to protect our rights, we may disclose your information to relevant authorities.

4. Data security

We take data security seriously. We implement appropriate measures to protect your personal information from unauthorized access, alteration, or loss. However, no method of online transmission or storage is 100% secure, and we cannot guarantee absolute security.

5. Your choices and rights

• Access and update:
  You can review and update your personal information by contacting us directly.

• Marketing preferences:
  If you no longer wish to receive promotional emails, you can unsubscribe at any time by following the link in the email or contacting us.

• Cookies:
  You can manage or disable cookies in your browser settings.

6. Retention of your information

We keep your personal information only as long as necessary for the purposes outlined in this policy, unless a longer retention period is required by law.

7. Links to other websites

Our website may contain links to external sites (e.g., social media pages). We are not responsible for their privacy practices. We encourage you to read their privacy policies separately.

8. Updates to this policy

We may update this policy from time to time to reflect changes in our practices or legal requirements. When we do, we will post the updated policy on this page and update the “Effective Date” at the top.

9. Contact us

If you have any questions about this Privacy Policy or how we handle your data, please don’t hesitate to reach out:

• Email: info@hansandrene.com

• Phone:

Thank you for trusting Hans & René with your sweet moments and delightful orders!